Customer Service at SSC is very important to us, but even more importantly, to our clients. After all, service is in our name. We hope the content in this article helps you provide better service and value to your customers.
Here at SSC we value our customers and we truly want you to be successful. Many businesses develop their online presence through social media, specifically Facebook. They create their Facebook page, begin promoting it and encourage friends, customers and others to “like” the page. But businesses often overlook a far more beneficial online tool especially for SEO...
Once you’ve completed shopping, click on the cart icon in the upper right-hand corner of the website. This allows you to review everything you have saved in your cart and will also show the number of product types you have saved. Here you can delete items or change the quantity, apply any rewards, and add a coupon if you have one. When you have everything entered correctly click ‘check out.’ Now you can select your shipping address and contact information from your saved information or enter a new one.
SSC’s payment portal allows you to quickly make a payment and review past invoices. Our accounting team can get you set up immediately and even if you’re a long-standing customer, you can see your full invoice history right away.
One of the newer features added this year was the ability for customers to review products on our website. This will help others know what items customers view as top quality and provide us feedback on what products aren’t meeting your expectations.
Over the years, SSC has focused on quality. That includes everything from our manufactured springs to our customer service. This idea formed with Clarence Veigel and has continued through 4 generations of leadership as a core value for SSC. Our incredible sales staff is eager to answer your most challenging questions about engineering springs or the products we sell.
Over the past 10 years, SSC has had a passion to share the industry knowledge our talented team has acquired. From this idea, we created Solutions Education, a video training program that permits you to pick and choose what you want to learn. We have every topic covered from how to measure springs to installing new operators. We even offer tips on how to market your company.
There are two ways you can look for products. First, we’ll look at the sites top navigation. We divided products into similar groups for faster shopping. You can shop by Springs, Hardware, Operators and Parts, Weather Seal, and gate-specific products. You can also view products that have more of a specialty use like truck doors, tools, screen doors, and folding gates.
Unhappy customers…we have all dealt with them at some point in our life from working in retail, food, hospitality and service industries. The challenge is how do we best deal with the situation and customer. In the garage door industry dealers and installers work with homeowners and businesses everyday who may become unhappy for a variety of reasons.
Every SSC customer is able to access our website for the most up-to-date pricing, training videos, catalogs, and additional resources. New customers are now assigned a login as part of our new customer introduction. If you aren’t a new customer and don’t know if you have an online login, give us a call and our sales team can help set you up.