Unhappy customers…we have all dealt with them at some point in our life from working in retail, food, hospitality and service industries. The challenge is how do we best deal with the situation and customer. In the garage door industry dealers and installers work with homeowners and businesses everyday who may become unhappy for a variety of reasons.
Over the years, SSC has focused on quality. That includes everything from our manufactured springs to our customer service. This idea formed with Clarence Veigel and has continued through 4 generations of leadership as a core value for SSC. Our incredible sales staff is eager to answer your most challenging questions about engineering springs or the products we sell.
When you look closely at garage door torsion or extension springs, you’ve likely noticed the colorful paint that is used to differentiate springs the overhead door industry. DASMA has created the industry standard for color-coding springs.
The torsion spring is an integral part of today’s garage door. It is a simple piece of mechanical hardware that uses a counterbalance assembly. Learn how to determine the spring wind, length, and inside diameter.
This quick guide is brought to you by Solution Education, our free, online education series offered to all our customers. In this guide we will cover the safest way to repair an unbalanced extension spring due to a broken or unbalanced cable. We hope this guide helps you be a better installer and provides exceptional service to your customers.