Production time From Monclova, Ohio is
We are currently running a First In, First Out policy.
FIRST ORDERS in are the FIRST ORDERS shipped out.
…is currently producing orders originally due the week of December 21, 2021
…is currently producing orders originally due the week of January 4, 2022
For the last 18 months, we’ve faced some of the biggest challenges in our company’s history. Supply chain shortages, freight distribution and an unprecedented demand across the industry has severely disrupted our ability to serve our customers at the highest levels.
We’ve made several significant changes to the way we do business that has directly impacted our customers and the overhead door industry. We continue to try to find innovate ways to get back to lead times and exceptional leads times you’ve known from SSC since 1962.
Recently, we made our most drastic change with our new first in, first out production policy. All spring orders, regardless of weight are placed into the production queue in the order they are received. For emergency situations, we are offering an expedited production option for an additional fee.
We anticipate that this new system will help us reduce our future lead time dramatically to better serve the dealers keeping America’s doors open. While we know this change is difficult on every business, we’re hopeful that this change will be short lived.
Thank you for your continued support and patience.
Better service is built through stronger relationships and expert support
At Service Spring, one of our guiding principles is to exceed the expectations of each of our customers. We build exceptional relationships through our team of customer service representatives and territory sales managers that can help answer your toughest questions about garage door repair and installation. We also openly share our expertise and resources that we’ve gathered over the last 60 years. Plus, we’ll take care of by purposefully doing what is right.