Category: Customer Service

SSC Safety & Security Upsell Series Blog Featured Image
Garage Door Safety, Garage Door Security
Ideal Upsell - 8 Products That Provide Peace of Mind Safety
One effective way to enhance your service and provide unparalleled value to your clients is by offering a range of safety products as upsells.In this blog, we'll explore the world of upselling safety products, discuss their importance and benefits, and provide a curated list of essential items that can provide safety and peace of mind.
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David Mount On-Site Training at SSC
David Mount, Garage Door Installation
SSC Elevates Customer Service with Dave Mount On-Site Training
Outstanding customer service is the key to success. Therefore, SSC has gone above and beyond to ensure we can answer your installation and technical questions. Recently, we hosted a two-day hands-on training seminar with Dave Mount of Mount On-Site Training.
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SSC Celebrates 60 years in business!
SSC Celebrates 60th Anniversary
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Upselling and Cross-selling blog card
Crossselling, Customer Service
Upselling and Cross-Selling
Gain insight into the process of upselling and cross-selling additional or better quality products to your customer without being overbearing or losing their business.
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The 4 C's of amazing customer service
Customer Service, Guide
The 4 C's of Customer Service
Customer Service at SSC is very important to us, but even more importantly, to our clients. After all, service is in our name. We hope the content in this article helps you provide better service and value to your customers.
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Customer service is important, we'll give tips on how to manage unhappy customers while keeping calm
Assistance, Customer Relations
How to Manage Unhappy Customers
Unhappy customers…we have all dealt with them at some point in our life from working in retail, food, hospitality and service industries. The challenge is how do we best deal with the situation and customer. In the garage door industry dealers and installers work with homeowners and businesses everyday who may become unhappy for a variety of reasons.
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ANSWERS TO YOUR TOUGHEST QUESTIONS

Contact the industry’s leading customer service team

Hours

Eastern Time Zone
Monday-Friday
7:30 AM to 6:00 PM

Pacific Time Zone
Monday – Friday
4:30 AM to 3:00 PM

Contact

Phone
833-SSC-DOOR (833-772-3667)
Local & Int’l: 330-556-6686

Fax
Local & Int’l: 330-556-6686

Learn More About SSC

Contact US

ANSWERS TO YOUR TOUGHEST QUESTIONS

Contact the industry’s leading customer service team

Hours

Eastern Time Zone
Monday-Friday
7:30 AM to 6:00 PM

Pacific Time Zone
Monday – Friday
4:30 AM to 3:00 PM

Contact

Phone
833-SSC-DOOR (833-772-3667)
Local & Int’l: 330-556-6686

Fax
Local & Int’l: 330-556-6686

Learn More About SSC

Contact US

Latest Articles

Importance of Commercial Overhead Door with Miller Edge
Commercial, Commercial Overhead Door
The Importance of Safety for Commercial Overhead Door
In the bustling world of business, where productivity and efficiency take the forefront, it's easy to overlook a critical aspect that forms the backbone of any successful enterprise - safety. Miller Edge and SSC are teaming up to provide a series designed to bring a better understanding of commercial garage door safety.
Read More
SSC Safety & Security Upsell Series Blog Featured Image
Garage Door Safety, Garage Door Security
Ideal Upsell - 8 Products That Provide Peace of Mind Safety
One effective way to enhance your service and provide unparalleled value to your clients is by offering a range of safety products as upsells.In this blog, we'll explore the world of upselling safety products, discuss their importance and benefits, and provide a curated list of essential items that can provide safety and peace of mind.
Read More
SSC Upsell Series - Modern Garage Doors
Garage Door Openers, Garage Door Operators
Ideal Upsell – New Technology Garage Door Openers
The third installment of our Ideal Upsell Series, where we delve into the world of modern garage door openers that provide homeowners with enhanced security and convenience. In today's market, these innovative devices come equipped with a variety of unique features.
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SSC Upsell Series Powder Coated Garage Door Parts & Springs
Garage Door Hardware, Garage Door Springs
Ideal Upsell - How to Increase Life of Garage Door Parts
There are multiple benefits to powder-coated garage door springs and hardware at the tradeoff of an increased cost from traditional parts. In this blog, we look at those and highlight the various powder-coated products we offer at SSC.
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David Mount On-Site Training at SSC
David Mount, Garage Door Installation
SSC Elevates Customer Service with Dave Mount On-Site Training
Outstanding customer service is the key to success. Therefore, SSC has gone above and beyond to ensure we can answer your installation and technical questions. Recently, we hosted a two-day hands-on training seminar with Dave Mount of Mount On-Site Training.
Read More
Low Headroom Solutions Blog
Jack-Shaft, Low Headroom
Solutions to Offer Homeowners for Low Headroom Garage Doors
If you are working on a garage door job on an older home or home with living space above, you have probably come across low headroom or ceiling garage. This article offers what options are available for a garage door opener in low-headroom situations.
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Upsell Series Products to improve garage door noise featured image.
Garage Door Hardware, Garage Door Openers
Ideal Upsell - How to Improve Garage Door Noise
At SSC, we strive to provide you with resources that help provide better service to your customers. Our first installment of our Ideal Upsell Series we look at products to reduce the noise of the garage door.
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Boxes-Web
Care Packages, Giving Back
Giving Back to Our Troops
This past December, our team took to the stores to find socks, games, snacks, journals, and many other fun items to create care packages for our active military troops during the holiday season.
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Sales Manager Territories Featured Image
News, Press Release
SSC Launches New Territories
At SSC we are always looking for ways to improve our high-quality customer service. Recently SSC's territories have been changed to better serve our customer base.
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About SSC

Resources

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