Category: Customer Service

FEB25-Grow-With-SCs_Feature-Image
Customer Relations, Customer Service
5 Ways to Grow Your Business with SSC Service Centers
The garage door industry is a critical component of homes and businesses, offering both functionality and security. However, like any other industry, garage door businesses face a variety of challenges in an increasingly competitive market.
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Free SSC Garage Door Tech Resources. Two men talking in front of closed garage door
Garage Doors, Guide
SSC’s Free Resources for Garage Door Techs in the Field
Whether you're just starting out or looking to scale your business, Service Spring Corp (SSC) is here to provide the tools, training, and support you need. Our high-quality, American-made products are backed by our dedication to customer service excellence.
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5 Ways to Network & Build Relationships Blog Image
Guide, Relationships
Networking and Building Referral Relationships in the Garage Door Industry
Whether you’re a manufacturer, business owner, or installer, establishing strong networking and referral relationships can be the key to business growth and sustained success.
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Using Social Media to Drive Business Growth
Guide, Marketing
How to Use Social Media to Drive Small Business Growth in the Garage Door Industry
Love it or hate it, it is hard to deny the power social media holds for small businesses. With proper use, social media can increase visibility, build brand awareness, and ultimately, lead to business growth. For those with limited personal use of social media, using social media for your business may seem like an unattainable challenge, but it doesn’t have to be!
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Garage Door Tune Up
Guide, Safety
Garage Door Tune-Up: Helping Homeowners this Back-to-School Season
For parents across the country, back-to-school season is likely met with a mix of emotions. As garage door professionals, we cannot prepare you for checking off the school supply list or coordinating the planning of after-school practices, but we can prepare you for ensuring your garage is safe and secure for your family this Fall.
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Value Add Upselling Garage Doors
Guide, Safety
Value-Added Upselling: How to Grow Your Garage Door Repair Business
While repairing garage doors and addressing immediate issues are the cornerstones of your garage door business, understanding the subtlety of upselling value-added products is crucial for long-term success. Providing comprehensive solutions that enhance customer satisfaction and position your business as a community resource will take your business to the next level, while setting your business apart from local competitors.
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SSC Safety & Security Upsell Series Blog Featured Image
Garage Door Safety, Garage Door Security
Ideal Upsell - 8 Products That Provide Peace of Mind Safety
One effective way to enhance your service and provide unparalleled value to your clients is by offering a range of safety products as upsells.In this blog, we'll explore the world of upselling safety products, discuss their importance and benefits, and provide a curated list of essential items that can provide safety and peace of mind.
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David Mount On-Site Training at SSC
David Mount, Garage Door Installation
SSC Elevates Customer Service with Dave Mount On-Site Training
Outstanding customer service is the key to success. Therefore, SSC has gone above and beyond to ensure we can answer your installation and technical questions. Recently, we hosted a two-day hands-on training seminar with Dave Mount of Mount On-Site Training.
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SSC Celebrates 60 years in business!
SSC Celebrates 60th Anniversary
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ANSWERS TO YOUR TOUGHEST QUESTIONS

Contact the industry’s leading customer service team

Hours

Eastern Time Zone
Monday-Friday
7:30 AM to 6:00 PM

Pacific Time Zone
Monday – Friday
4:30 AM to 3:00 PM

Contact

Phone
833-SSC-DOOR (833-772-3667)
Local & Int’l: 330-556-6686

Fax
Local & Int’l: 330-556-6686

Learn More About SSC

Contact US

ANSWERS TO YOUR TOUGHEST QUESTIONS

Contact the industry’s leading customer service team

Hours

Eastern Time Zone
Monday-Friday
7:30 AM to 6:00 PM

Pacific Time Zone
Monday – Friday
4:30 AM to 3:00 PM

Contact

Phone
833-SSC-DOOR (833-772-3667)
Local & Int’l: 330-556-6686

Fax
Local & Int’l: 330-556-6686

Learn More About SSC

Contact US

Latest Articles

The Basics of Operations. Man looking at computer in small warehouse
Accounting, Best Practices
Building a Stronger Garage Door Business: The Basics of Operations
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SSC’s Big 5: How to Sell American-Made. Red, White and Blue Springs.
Angle, Big 5
SSC’s Big 5: How to Sell American-Made
In today’s market, consumers are becoming increasingly conscious about the products they buy, with many seeking locally sourced and carefully crafted products. As a result, American-made products are gaining popularity for their quality, craftsmanship, and commitment to supporting local economies.
Read More
FEB25-Grow-With-SCs_Feature-Image
Customer Relations, Customer Service
5 Ways to Grow Your Business with SSC Service Centers
The garage door industry is a critical component of homes and businesses, offering both functionality and security. However, like any other industry, garage door businesses face a variety of challenges in an increasingly competitive market.
Read More
Free SSC Garage Door Tech Resources. Two men talking in front of closed garage door
Garage Doors, Guide
SSC’s Free Resources for Garage Door Techs in the Field
Whether you're just starting out or looking to scale your business, Service Spring Corp (SSC) is here to provide the tools, training, and support you need. Our high-quality, American-made products are backed by our dedication to customer service excellence.
Read More
Welcoming 2025: How to Prepare Your Home for the New Year, Modern home covered in snow at dusk, featuring an Invicta Garage
Garage Doors, homeowner
Welcoming 2025: How to Prepare Your Home for the New Year
Whether planning home improvement projects, performing regular maintenance, or ensuring your home is safe and secure for the year ahead, your garage door plays a key role in functionality and curb appeal.
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2024 in Review: A Year of Community – Bike to the Bay, The McAlear Group fans standing on the race sideline with their chairs, signs, and snacks, wearing "together we achieve more t-shirts"
Community, Team
2024 in Review: A Year of Community
At its core, The McAlear Group (TMG) has always been a community-first company. A community comprised of team members, customers, neighbors and more, it’s a special one to say the least. Each year, the company and its community come together to support a variety of causes, locally and nationally.
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Blog-Customer-Retention
Customer Relations, Customer Service
Simplified Customer Retention Strategies for Garage Door Repair Businesses
Customer retention costs businesses far less than acquiring new customers, plus, these returning customers typically spend more than new customers. There’s a popular quote, “You never get a second chance to make a good first impression.”
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SSCBlog_PrepareForWinter_Featured-Image
Guide, Tips
Preparing for Winter 2024: Upselling to Secure Homeowner Safety
As the air of autumn settles in, it’s time for homeowners to begin thinking about winter preparations. For those of us in the garage door industry, this season presents a unique opportunity not only to ensure that your customers’ doors are functioning optimally but also to upsell products and services that enhance homeowner safety and security.
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SSCBLOG-MadinAmerica-FeaturedImage
Community, Customer Service
Made in America: SSC Honors Tradition through Innovation
Within American manufacturing lies a story of resilience, innovation, and ingenuity. For generations, manufacturing has defined the American dream, and for many, that American dream is synonymous with opportunity and prosperity. SSC was built on a unique opportunity to provide top-quality products, supported by superior customer service.
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