Step-by-Step Guide: Repairing Unbalanced Torsion Springs on Garage Doors

Quick guides to repair unbalanced torsion springs

Addressing an unbalanced garage door due to broken or unaligned cables is crucial for any installer aiming to provide top-tier service. This guide offers a comprehensive approach to rectify such issues efficiently and effectively.

Understanding the Causes of an Unbalanced Door: An unbalanced garage door can result from several factors, including closing the door on objects like bicycles, broken cables, or obstructions in the tracks.

Helpful Tip: To ensure an even surface for the door, make sure nothing is underneath it.

Identifying the Issue

  1. Begin by checking for gaps around the closed door as an indicator of imbalance. Follow these steps to rectify the problem:
  2. Manual Door Adjustment: Push the door closed by hand as much as possible.
  3. Disconnection of Opener: Disconnect and unplug the opener for safety.
  4. Tension Release: Using appropriate tools, unwind the tension from the springs. Observe the door’s high side lowering during this process.
  5. Assessment: Once the spring is completely unwound, the door should sit flat on the ground, allowing you to identify the components needing repair.
  6. Repair and Reassembly: Fix the identified issues and reassemble the torsion assembly.
  7. Manual Testing: Manually operate the door several times to ensure balance, smooth functionality, and absence of obstructions.
  8. Reconnection and Testing: Reconnect the opener and conduct test runs to ensure proper functioning.

Pro Tip: When replacing one part of a paired set, we recommend that you replace both parts. This ensures even wear on both sides.

Tips During Repair

  • Advocate Preventative Maintenance: Recommend regular maintenance at least twice a year, ideally before extreme weather seasons, offering a recurring maintenance plan.
  • Comprehensive Inspection: Perform a thorough inspection, lubricate moving parts, and suggest replacement of worn parts during repairs.
  • Customer Interaction: Discuss available accessories like extra remotes post-repair, ensuring customer satisfaction.
  • Selling Strategy: Encourage the purchase of cables and torsion springs in pairs to save on future expenses.

To watch the full video and other helpful videos be sure to check out our Solutions Education library.

2 Min. Read




Safety Disclaimer: In order to see all procedures completely, there may be safety measures that are not taken by our actors. Be sure to follow any and all proper safety requirements and refer to your manufacturer’s installation manual for details. Your health and safety is the #1 concern. Failure to understand/follow the recommendations in the course could result in property damage, personal injury or death. While all efforts are made to provide accurate information and guidance, it is impossible to predict all door circumstances. Accordingly, the user agrees that the user of this video; products and information contained herein are at your own risk. In no event shall Service Spring be liable for any property damage, personal injury/death, or any other loss or damage that may result from your use of the information and products provided on this video. All information contained within this site is provided “as-is” without warranty expressed or implied. User assumes all responsibility/risk for use of information and products purchased. If you have any doubts about your ability to perform the work safely, we recommend you contact another door professional to complete your repair.

2 Responses

  1. I like how you mentioned that you could try and assess the situation of your garage door to obtain information. My uncle told us yesterday he was planning to have their garage door inspected as it is not opening and closing properly. He asked me if I had any idea what would be the best option to resolve it. Thanks to this informative article. I’ll tell him they can consult garage door spring repair services as they can provide information about the process.

  2. Thanks for pointing out that we can check if there really is an issue with the torsion springs when we close the door and see gaps around it. I think I should tell my husband to do that tomorrow to know if we already need a professional to check our garage. The first thing that I noticed this evening when we got home is that it was hard to open the garage to park our car.

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