At SSC we want to help you get familiar with some of the numerous industry specific terms and definitions that you as a dealer/installer will need to know in the field. This glossary of terms will be looking at the most common terms you would use on a daily basis.

Looking for help on how to manage your inventory and stock? In this guide we look at 3 different ways to stock garage door springs while addressing the advantages and disadvantages of each.

In this how-to guide from SSC Solutions Education, we look at how to cut and cone a torsion spring. You might be wondering why you need to know this if the torsion spring comes from the manufacturer completed with everything installed? You may run into times when you need to alter the new spring from what you have in stock.

In this guide, we will be going through the steps for installing a LiftMaster model 8500W jackshaft opener on a residential 2-car sectional garage door. We are confident that this guide will help you be a better installer and provide better service and value to your customer.

In this how-to guide, we will be going through the proper steps to convert a garage door from an extension spring to torsion spring setup. We are confident that this guide will help you be a better installer and, in turn, help you provide better service and value to your customer.

Customer Service at SSC is very important to us, but even more importantly, to our clients. After all, service is in our name. We hope the content in this article helps you provide better service and value to your customers.

Here at SSC we value our customers and we truly want you to be successful. Many businesses develop their online presence through social media, specifically Facebook. They create their Facebook page, begin promoting it and encourage friends, customers and others to “like” the page. But businesses often overlook a far more beneficial online tool especially for SEO...

Garage door dealers experience a common problem when they get to a job site to install a commercial opener. Is this opener the correct opener for the job I am about to complete? Our hope is that this guide will help you to better understand, determine and configure commercial openers for any commercial garage door.

There are times when the features of a stock commercial opener are not quite enough for the needs of the job. In this article we will look at some of the common modifications you can do to better serve the needs of your customers. We will specifically be looking at LiftMaster opener modifications, but other openers may have the ability to have the same or similar modifications.

This quick guide is brought to you by Solution Education, our free, online education series offered to all our customers. In this guide we will cover the safest way to repair an unbalanced extension spring due to a broken or unbalanced cable. We hope this guide helps you be a better installer and provides exceptional service to your customers.

Once you’ve completed shopping, click on the cart icon in the upper right-hand corner of the website. This allows you to review everything you have saved in your cart and will also show the number of product types you have saved. Here you can delete items or change the quantity, apply any rewards, and add a coupon if you have one. When you have everything entered correctly click ‘check out.’ Now you can select your shipping address and contact information from your saved information or enter a new one.

In this article we will cover the safest way to repair an unbalanced torsion spring due to a broken or unbalanced cable. We hope that this guide will help you be a better installer and provide exceptional service to your customers.

SSC’s payment portal allows you to quickly make a payment and review past invoices. Our accounting team can get you set up immediately and even if you’re a long-standing customer, you can see your full invoice history right away.

One of the newer features added this year was the ability for customers to review products on our website. This will help others know what items customers view as top quality and provide us feedback on what products aren’t meeting your expectations.

Over the past 10 years, SSC has had a passion to share the industry knowledge our talented team has acquired. From this idea, we created Solutions Education, a video training program that permits you to pick and choose what you want to learn. We have every topic covered from how to measure springs to installing new operators. We even offer tips on how to market your company.

There are two ways you can look for products. First, we’ll look at the sites top navigation. We divided products into similar groups for faster shopping. You can shop by Springs, Hardware, Operators and Parts, Weather Seal, and gate-specific products. You can also view products that have more of a specialty use like truck doors, tools, screen doors, and folding gates.

Unhappy customers…we have all dealt with them at some point in our life from working in retail, food, hospitality and service industries. The challenge is how do we best deal with the situation and customer. In the garage door industry dealers and installers work with homeowners and businesses everyday who may become unhappy for a variety of reasons.

Every SSC customer is able to access our website for the most up-to-date pricing, training videos, catalogs, and additional resources. New customers are now assigned a login as part of our new customer introduction. If you aren’t a new customer and don’t know if you have an online login, give us a call and our sales team can help set you up.

When you look closely at garage door torsion or extension springs, you’ve likely noticed the colorful paint that is used to differentiate springs the overhead door industry. DASMA has created the industry standard for color-coding springs.

The torsion spring is an integral part of today’s garage door. It is a simple piece of mechanical hardware that uses a counterbalance assembly. Learn how to determine the spring wind, length, and inside diameter.

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