Contact Us
As the Industry's Leading Customer Service Team, We are Here for You.
Contact Us
As the Industry's Leading Customer Service Team, We are Here for You.
Contact Us
ANSWERS TO YOUR TOUGHEST QUESTIONS
Contact the industry’s leading customer service team
Hours
Eastern Time Zone
Monday-Friday
7:30 AM to 6:00 PM EST
Pacific Time Zone
Monday – Friday
4:30 AM to 3:00 PM EST
Contact
Phone
833-SSC-DOOR (833-772-3667)
Local & Int’l: 330-556-6686
Fax
Local & Int’l: 330-556-6686
Service Centers
Atlanta:
678-904-5344 | View Location
Baltimore:
667-400-5958 | View Location
Chicago:
630-635-0099 | View Location
Cincinnati:
513-426-7747 | View Location
Dallas:
469-459-1659 | View Location
Detroit:
248-564-3700 | View Location
Indianapolis:
317-288-3638 | View Location
Orlando:
321-430-7400 | View Location
Phoenix:
602-607-0666 | View Location
St. Louis:
314-561-7642 | View Location
Toledo:
740-661-4736 | View Location
Visalia:
559-286-0823 | View Location
Coming Soon
Atlanta:
678-904-5344 | View Location
Contact US
Call Us
Monday – Friday
7:30am – 6:00pm EST
4:30am – 3:00pm PST
(833-772-3667)
Local & International
Fax Us
Monday – Friday
7:30am – 6:00pm EST
4:30am – 3:00pm PST
Local & International
About Us
We strive to offer the highest customer experience through education and expert advice, while supplying our customers with an extensive product selection.
Chat with Us
Monday – Friday
7:30am – 6:00pm EST
4:30am – 3:00pm PST
FAQ
To purchase products from SSC, you must be a qualified professional garage door dealer and submit an application to SSC for approval. Apply online today, visit one of our service center locations for assistance or call us at 833-772-3667 to get started.
Yes, for in-stock products there is a $25.00 minimum to make a purchase but there are no quantity requirements. If you are ordering custom SSC DuraMaster® springs there is an order minimum of 25 springs for in stock colors and 100 for customer RAL colors. Learn more. With Delivery Direct, we can deliver loads locally within 150 miles that meet the following minimum requirements: 3 garage doors, $3,000 minimum order, 10,000 lbs. max. weight or 1,000 lbs. of springs. Learn more about Delivery Direct.
Absolutely! Depending on the order size and availability, our team will need time to prepare your order, but you are welcome to wait in our lobby with refreshments. For custom or out-of-stock products please call our team at 833-772-3667 to find a delivery option that works best for you and your business.
To place a custom spring order please call our team at 833-772-3667 or customize your springs online.
We stock a variety of products from torsion springs to door hardware. For full availability, please call our team at 833-772-3667.
SSC springs are manufactured at our manufacturing facilities in Toledo and Visalia. For out-of-stock springs, it can take up to 4 hours to produce. Please call our team at 833-772-3667 to check current lead times.
With Delivery Direct, we can deliver loads locally up to 150 miles depending on your location that meet the following minimum requirements: 3 garage doors, $3,000 minimum order, 10,000 lbs. max. weight or 1,000 lbs. of springs. Have a smaller load? Please call our team at 833-772-3667 to find a delivery option that works best for you and your business. Learn more about Delivery Direct.
Most pick up orders will be staged within 2 hours. Larger orders may need more time to process, so please call our team ahead at 833-772-3667 if you would like to pick up same-day. At the time of placing your order, please inform our sales team if you have special requests for palletizing your order.
You can log into your dealer portal to track or check the status of your order or you can call our team at 833-772-3667. You will also receive an email regarding your order status to the email address associated to your online account.
Yes, there is overnight parking for semi-trucks and other order pick-up vehicles. Please call our team at 833-772-3667 ahead to verify availability.
If you need to start a return, stop by your local service center with the product and we can start the return process. You can email or call your replacement order ahead of time at 833-772-3667 so our team can have this ready for you – just bring in your return and we will process it. Please note, open electrics that are not factory sealed cannot be returned.
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