SSC Cincinnati Service Center
11158 Adwood Dr. Cincinnati, OH 45240
Refreshment Station
1-2 Day USA Shipping
Restrooms
Product Showroom
Same-Day Pick-Up
Spring Cutting
Overnight Parking
Service Center Deals
Order must meet 1 criteria
Everything You Need... Fast!
Delivery Direct, our in-house service, is designed to streamline your supply chain by providing direct delivery from your local SSC service center.
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Everything You Need...fast!
SSC Delivery Direct trucks can deliver your qualifying order in 1-2 days from your local service center withing a delivery radius of up to 150 miles.
Order Must Meet 1 of The Following:
- 3 Garage Doors
- $3K minimum order
- 10K lbs. max weight
- 1K lbs. of springs
Get Your Order Where You Need It, When You Need It
Contact
Address
11158 Adwood Dr.
Cincinnati,
OH
45240
Product pickup is located on the East facing first garage door.
Resources
- Register for Online Ordering
- Request a Quote Form
- Non-Priced Catalog
- Stock Spring Sell Sheet
- Stock Invicta Door Sheet
- Spring Engineering
- News & Articles
- Account Application
- ACH Application
- Tax Exempt (Cincinnati)
Hours
Special Hours
New Years Day: Closed
Memorial Day: Closed
Independence Day: Closed
Labor Day: Closed
Thanksgiving: Closed
Day After Thanksgiving: Closed
Christmas Day: Closed
Shop Online 24/7
At This Location
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Services
Order Pick-Up
Pick-up hundreds of in-stock springs, operators and standard replacement parts, available when you need them while saving on freight.
Delivery Direct
Lead Times for Service Center Shipments
At SSC, we believe that exceptional products deserve exceptional service. That’s why we’ve assembled a dedicated team to optimize every facet of our operations, paired with cutting-edge manufacturing facilities designed to streamline production and deliver rapid turnaround times. We recognize that in today’s competitive market, every moment counts in helping your business stay ahead.
Please Note: Lead times below do not include SSC’s Delivery Direct. Lead times may be subject to change in the event of unforeseen carrier issues or staffing challenges that could potentially lead to delays. For precise lead times contact our sales team at 833-772-3667.
Place Semi-Truck orders by 11:00 PM and Pick-Up, UPS Ground and Air orders by 1:00 PM.
Custom Spring Quantity | Ships Out |
|---|---|
< 10 | Same day if before cut-of time above |
< 10 | Next day if after cut-of time above |
< 20 | 1-2 days |
< 30 | 2-3 days |
> 30 | Factory Direct |
Meet the
Cincinnati
Team
Meet the Cincinnati Team
Top Notch Sales for Unequaled Service
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You have Questions, we have answers
FAQs
Can I walk in and make a purchase?
Absolutely! Depending on the order size and availability, our team will need time to prepare your order, but you are welcome to wait in our lobby with refreshments. For custom or out-of-stock products please call our Cincinnati service center at 513-426-7747 to find a delivery option that works best for you and your business.
Is there overnight parking for semi-trucks?
Yes, there is overnight parking for semi-trucks and other order pick-up vehicles. Please call our Cincinnati service center at 513-426-7747 ahead to verify availability.
Are there any order minimums?
Yes, for in-stock products there is a $25.00 minimum to make a purchase but there are no quantity requirements. If you are ordering custom SSC DuraMaster® springs there is an order minimum of 25 springs for in stock colors and 100 for customer RAL colors. Learn more. With Delivery Direct, we can deliver loads locally within 150 miles that meet the following minimum requirements: 3 garage doors, $3,000 minimum order, 10,000 lbs. max. weight or 1,000 lbs. of springs. Learn more about Delivery Direct.
How can I place a custom spring order?
To place a custom spring order please call our Cincinnati service center at 513-426-7747 or customize your springs online.
What products are available at Cincinnati service center?
At Cincinnati service center we stock a variety of products from torsion springs to door hardware. For full availability, please call our team at 513-426-7747.
How long will it take for my order to be ready?
Most orders will be staged within 2 hours. Larger orders may need more time to process, so please call our Cincinnati service center ahead at 513-426-7747 if you would like to pick up same-day. At the time of placing your order, please inform our sales team if you have special requests for palletizing your order.
How can I track my order status?
You can log into your dealer portal to track or check the status of your order or you can call our Cincinnati service center at 513-426-7747 and speak with our Sales Specialist. You will also receive an email regarding your order status to the email address associated to your online account.
How can I start a return?
If you need to start a return, stop by our Cincinnati service center with the product and we can start the return process. You can email or call your replacement order ahead of time at 513-426-7747 so our team can have this ready for you – just bring in your return and we will process it. Please note, open electrics that are not factory sealed cannot be returned.
What is the minimum load requirement for local delivery?
With Delivery Direct, we can deliver loads locally within 150 miles that meet the following minimum requirements: 3 garage doors, $3,000 minimum order, 10,000 lbs. max. weight or 1,000 lbs. of springs. Have a smaller load? Please call our Cincinnati service center at 513-426-7747 to find a delivery option that works best for you and your business. Learn more about Delivery Direct.
Can anyone purchase products from SSC?
To purchase products from SSC, you must be a qualified professional garage door dealer and submit an application to SSC for approval. Apply online today, visit our Cincinnati service center for assistance or call us at 513-426-7747 to get started.
