Website Tips – Reviewing Products on the Website

2 min read

One of the newer features added this year was the ability for customers to review products on our website. This will help others know what items customers view as top quality and provide us feedback on what products aren’t meeting your expectations.

Even if you called over the phone, you can still submit reviews on the website, as long as you’ve ordered the product within the last 3 months. There are several ways you can review an item. The first is to go to the product page and click ‘Write a review’. If a product already has a review, you’ll see the stars indicating its current rating. Click on the stars to add your rating!

The second way to write a review is under ‘Account Settings’. Click ‘Orders’ then ‘Reviews’. From here, you can manage all the reviews you’ve placed or click on ‘Parts you can review’ to see a full list of parts you’ve purchased in the past 90 days. You can then click on the item you want to review and this will take you to the product’s page. Now follow the same steps as before.

After you submit your comment, a second window will appear that shows all other star reviews and your comment as well. If you need to edit your comment, you can do so on this page.

For more information and visual step by step instructions, visit our YouTube to watch a short video on each of these topics!


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Safety Disclaimer: In order to see all procedures completely, there may be safety measures that are not taken by our actors. Be sure to follow any and all proper safety requirements and refer to your manufacturer’s installation manual for details. Your health and safety is the #1 concern. Failure to understand/follow the recommendations in the course could result in property damage, personal injury or death. While all efforts are made to provide accurate information and guidance, it is impossible to predict all door circumstances. Accordingly, the user agrees that the user of this video; products and information contained herein are at your own risk. In no event shall Service Spring be liable for any property damage, personal injury/death, or any other loss or damage that may result from your use of the information and products provided on this video. All information contained within this site is provided “as-is” without warranty expressed or implied. User assumes all responsibility/risk for use of information and products purchased. If you have any doubts about your ability to perform the work safely, we recommend you contact another door professional to complete your repair.