Category: Customer Service

The 4 C's of amazing customer service
Customer Service, Guide
The 4 C's of Customer Service
Customer Service at SSC is very important to us, but even more importantly, to our clients. After all, service is in our name. We hope the content in this article helps you provide better service and value to your customers.
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Customer service is important, we'll give tips on how to manage unhappy customers while keeping calm
Assistance, Customer Relations
How to Manage Unhappy Customers
Unhappy customers…we have all dealt with them at some point in our life from working in retail, food, hospitality and service industries. The challenge is how do we best deal with the situation and customer. In the garage door industry dealers and installers work with homeowners and businesses everyday who may become unhappy for a variety of reasons.
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ANSWERS TO YOUR TOUGHEST QUESTIONS

Contact the industry’s leading customer service team

Hours

Eastern Time Zone
Monday-Friday
7:30 AM to 6:00 PM

Pacific Time Zone
Monday – Friday
4:30 AM to 3:00 PM

Contact

Phone
833-SSC-DOOR (833-772-3667)
Local & Int’l: 330-556-6686

Fax
Local & Int’l: 330-556-6686

Learn More About SSC

Contact US

ANSWERS TO YOUR TOUGHEST QUESTIONS

Contact the industry’s leading customer service team

Hours

Eastern Time Zone
Monday-Friday
7:30 AM to 6:00 PM

Pacific Time Zone
Monday – Friday
4:30 AM to 3:00 PM

Contact

Phone
833-SSC-DOOR (833-772-3667)
Local & Int’l: 330-556-6686

Fax
Local & Int’l: 330-556-6686

Learn More About SSC

Contact US

News & Articles

SSC Created Holiday Boxes for those serving in the military.
Care Packages, Giving Back
Giving Back to Our Troops
This past December, our team took to the stores to find socks, games, snacks, journals, and many other fun items to create care packages for our active military troops during the holiday season.
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News, Press Release
SSC Launches New Territories
At SSC we are always looking for ways to improve our high-quality customer service. Recently SSC's territories have been changed to better serve our customer base.
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Quick Guide Garage Door Track Header Graphic
Garage Door, garage door track
Quick Guide: Garage Door Track
Garage door tracks are one of the most important parts of any garage door. You want to make sure you use quality materials when installing and repairing residential or commercial garage doors. In this guide we look at the various options available.
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Garage Door Weather Seal Guide Featured Image
Brush Seal, Door Stop
Guide: Garage Door Weather Seal
Garage door weather seals are one of the most important parts of a garage door. So much so, that it can seem overwhelming with all the different options available. In this article we touch on the options and tips for each.
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4 Additional Areas That Can Affect the Balance of a Garage Door
Garage Door, garage door roller
4 Additional Areas That Can Affect the Balance of a Garage Door
Garage door springs are one of the most common issues for unbalanced garage doors, but there are 4 additional areas to check when a door is unbalanced.
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5 Things for correct spring size blog card
Garage Door, Garage Door Springs
5 Things to Determine the Correct Garage Door Spring Size
Determining the correct garage door spring is dependent on a few variables. In this article we go over what those are and how to use our SSC Spring Engineering App to quickly determine the correct spring size.
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About SSC

Resources

More Info

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